Terms of Service

Section 1 Scope of Application

(1) These Terms of Service apply to all contracts for the use of the software "BISpicy Inventory Management" (hereinafter "Software") between the Provider and the Customer.

(2) Provider:
BISpicy Co. Ltd., 88/3 M1 Chaiyaphon Withi 14, Bang Lamung, Nong Prue, Chonburi 20150, Thailand
Managing Director: Bernhard Binder
Email: [email protected]

(3) Deviating, conflicting, or supplementary terms and conditions of the Customer shall not become part of the contract.

Section 2 Subject Matter of the Contract

(1) The subject matter of the contract is the paid provision of the software "BISpicy Inventory Management" for use as a cloud-based inventory management system.

(2) The software includes:

• Article management
• Order management
• Warehouse management
• Shipping integration (DHL, DPD, GLS, Hermes, UPS)
• Accounting
• Cloud backup system
• Multi-channel integration (Enterprise)

Section 3 Contract Conclusion and Term

(1) The contract is concluded upon registration by the Customer and subsequent payment of the license fee.

(2) The contract term is:

• Monthly billing: 1 month, automatic renewal
• Annual billing: 12 months, automatic renewal

(3) The contract is automatically renewed for the respective contract period unless terminated with 14 days' notice before expiration.

Section 4 Usage Rights

(1) The Provider grants the Customer a non-exclusive, non-transferable right to use the Software for the duration of the contractual relationship.

(2) The following is prohibited:

• Sharing access credentials with third parties
• Rental, lending, or other transfer to third parties
• Reverse engineering, decompilation, or disassembly
• Use for unlawful purposes

Section 5 Prices and Payment Terms

(1) The prices indicated on the website at the time of order apply. Current prices and available subscription plans can be found on the pricing page.

(2) The Provider offers various license and subscription models that may differ in functionality, number of users, and included services. The Provider reserves the right to modify, expand, or restrict the range of license models at any time. Existing contracts remain unaffected by such changes.

(3) Price changes will be communicated to the Customer by email at least 30 days before taking effect. In such cases, the Customer has a special right of termination effective at the time the price change takes effect.

(4) Payment is made in advance by credit card, SEPA direct debit, or PayPal. Available payment methods may vary depending on the license model.

Section 6 Availability

(1) The Provider strives for an availability of 99.9%.

(2) Planned maintenance work will be announced at least 48 hours in advance.

Section 7 Data Protection

(1) The Provider processes personal data in accordance with the Privacy Policy.

(2) Data location: All data is stored in EU data centers.

Section 8 Termination

(1) Ordinary termination:

• Both parties may terminate with 14 days' notice at the end of the contract period
• Termination is made through the customer account or by email

(2) Extraordinary termination:
The Provider may terminate the contract without notice if the Customer violates material contractual obligations.

Section 9 Final Provisions

(1) Applicable law: German law applies.

(2) Place of jurisdiction: Krefeld, Germany

(3) Severability clause: Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.

Section 10 Dispute Resolution

The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr