CRM & Customer Management

Understand and Retain Customers

All information for better service

360-Degree Customer View

All customer information at a glance. Master data, orders, communication and notes.

Complete history
Quick access
Overview dashboard

Order History

All customer orders chronologically. With status, invoices and shipping information.

All channels
Revenue statistics
Purchase behavior

Customer Groups

Segment your customers. B2B, B2C, VIP, Reseller - with custom prices and conditions.

Group prices
Discount rules
Payment terms

Communication

Document emails, notes and calls. Everything traceable for the whole team.

Email history
Internal notes
Activity log

Payment Behavior

Keep track of open items, payment history and creditworthiness. For informed decisions.

Open invoices
Payment record
Credit limit

GDPR-compliant

Privacy built-in. Manage export, deletion and consents in compliance with regulations.

Data export
Deletion concept
Consents

Related Features

Orders

Manage customer orders

Invoices

Invoicing and e-invoicing

Returns

Process returns

Frequently Asked Questions

Answers about CRM

The 360-degree view shows all customer information at a glance: master data, order history, communication, open items, notes and tags - for optimal customer service.

Yes, you can create unlimited customer groups (e.g. B2B, VIP, Reseller) with individual prices, discount levels and payment terms.

Yes, BISpicy fully supports GDPR requirements: data export, deletion concept, consent management and information requests are integrated.

Yes, outgoing emails (order confirmation, invoice, shipping) are automatically saved in the customer's communication history.

Understand Customers Better

360-degree customer view for excellent service.

Get Started - from 29 Euro/month