Returns Management

Process Returns Efficiently

From registration to credit note

RMA System

Unique RMA numbers for each return. Tracking from receipt to processing.

Automatic numbers
Status tracking
Barcode labels

Condition Assessment

Assess the condition of returned goods. As new, damaged, incomplete - with photo documentation.

Condition categories
Photo upload
Checklists

Automatic Credit Notes

Credit notes are created automatically. With correct tax treatment and GoBD compliance.

Auto-creation
Cash discount handling
Partial refund

Workshop Orders

Create repair orders directly from returns. For defective goods that need to be repaired.

Repair workflow
Spare parts
Time tracking

Stock Return

Automatically restock as-new goods. With storage location assignment and stock update.

Auto-restocking
Quality warehouse
B-stock handling

Return Statistics

Analyze return reasons. Identify problem products and optimize.

Return rate
Reason analysis
Item ranking

Related Features

Invoices

Create credit notes

Shipping

Return labels

Warehouse

Stock return

Frequently Asked Questions

Answers about returns management

RMA (Return Merchandise Authorization) is a unique number for each return. It enables tracking from receipt to processing and credit note.

Yes, after condition assessment, a GoBD-compliant credit note can be created automatically. Cash discounts and already granted rebates are correctly taken into account.

Depending on condition, goods are automatically restocked (as new), moved to a B-stock warehouse (minor defects) or forwarded for repair via workshop order.

Yes, BISpicy captures return reasons and offers statistics. This helps you identify problem products, frequent complaints and optimize your product range.

Process Returns Professionally

RMA system with condition assessment and automatic credit notes.

Get Started - from 29 Euro/month