Frequently Asked Questions

BISpicy Inventory Management is ideal for:

• Online Shops: E-commerce businesses with their own shop
• Retailers: Stores with physical sales
• Wholesale: B2B companies with many customers
• Multi-Channel Sellers: Sales across multiple platforms
• Startups: Growing companies looking to scale

Getting started is easy:

1. Create Account: Register for free
2. Import Data: Upload articles, customers and stock
3. Setup: Configure shipping providers and integrations
4. Go Live: Process your first orders

Our support team will help you at every step.

There are several ways to import products:

• CSV Import: Upload a CSV file with your products
• Excel Import: Supported formats: XLS, XLSX
• API: Automatic import via our REST API
• Manual Entry: Enter individual articles directly

Import templates are available for download in the system.

Yes! BISpicy Inventory Management supports complex variant structures:

• Sizes (S, M, L, XL, etc.)
• Colors
• Materials
• Define custom attributes

Each variant can have its own SKU, price, stock and images.

Stock management is automatic:

• Reservation: Stock is reserved when ordered
• Deduction: Stock is deducted when shipped
• Minimum Stock: Alerts for low stock
• Multi-Warehouse: Stock across multiple locations

BISpicy Inventory Management supports all major shipping carriers:

• DHL: Parcel, Warenpost, Express
• DPD: Classic, Express
• GLS: Parcel, Express
• Hermes: Parcel, Bulky goods
• UPS: Standard, Express, Worldwide

Labels can be created directly from the system.

Creating labels is easy:

1. Select order
2. Choose shipping carrier and service
3. Enter package data (weight, dimensions) or let it calculate automatically
4. Create and print label

Tracking numbers are automatically saved to the order.

Yes! Multi-package shipping is fully supported:

• Any number of packages per order
• Different shipping carriers possible
• All tracking numbers are saved
• Customer receives all tracking info

The following marketplaces are supported in BIS ERP:

• eBay: Sync products, import orders
• Amazon: Seller Central integration

Additional integrations are planned.

Yes! A complete REST API is available in BIS ERP:

• Create, update, delete products
• Retrieve and update orders
• Sync stock
• Manage customers
• Webhooks for real-time notifications

The BISpicy ERP base plan is permanently free — including product management, order processing, warehouse and reporting. All marketplace and shop interfaces (eBay, Shopify, JTL-Wawi, DHL/DPD/GLS …) are included. You pay for automatically imported orders from the 51st per month, additional concurrent users, shipping labels from the 51st shipment per month and add-on modules you actively use. The DATEV export of documents is included in all plans; the combined cash register export of all registers and the monthly dispatch are part of BIS Insights.

Offer exclusively for businesses (§ 14 BGB), associations and public bodies. All prices net, plus statutory VAT. Detailed pricing info can be found on the pricing page.

The basis of BIS ERP is free permanently – so there is no time-limited trial period.

• No credit card required
• Your data is kept

No need: sign up for free and work with your own data in BIS ERP straight away – no test account needed, no expiry date, no credit card required. What costs extra beyond the free basis is listed on the pricing page.

Cancellation is possible at any time:

• In your customer account under "Subscription"
• By email to support@bispicy.com
• Effective at the end of the current billing period
• No cancellation fees

You can export your data before cancelling.

The BISpicy ERP base plan is permanently free, including all marketplace and shop interfaces. You pay for automatically imported orders from the 51st per month, additional concurrent users, shipping labels from the 51st shipment per month and add-on modules you actively use.